FAQ

How can I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–7 business days depending on the destination.

How can I track my order?

Once your order ships, tracking information will be sent to your email when available.

Can I cancel my order?

If your order has not yet been processed, please contact us as soon as possible. We will do our best to accommodate your request.

What is your return policy?

Customers may request a return within 30 days of receiving their order, subject to our Refund Policy.

What should I do if my item arrives damaged?

Please contact us within 7 days of delivery and include photos of the damaged item. We will review the issue and provide a solution.

How do I contact customer support?

You can contact us at:
trebeccalouise@gmail.com

Is my payment information secure?

Yes. All transactions are processed through secure payment providers, and we do not store sensitive payment information on our servers.

Do you ship internationally?

Shipping availability depends on your location. Available shipping destinations will be displayed during checkout.