Refund policy

Last updated: June 24, 2026

At Xilora, customer satisfaction is important to us. This policy explains how returns, exchanges, and refunds work.

1. Return Window
You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

2. How to Start a Return
To start a return, contact us at support@xilora.shop with your order number and reason for return. We will provide instructions on how and where to send your package.

3. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or refund at no additional cost to you.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

5. Non-Returnable Items
Items that have been used, damaged after delivery due to customer misuse, or returned without original packaging may not be eligible for a full refund.

6. Return Shipping Costs
Unless the item arrived damaged or defective, the customer is responsible for return shipping costs.

7. Contact Us
Xilora
Email: support@xilora.shop
Address: 2202 Bluebonnet Dr, Round Rock, TX 78664, United States