Shipping policy

Last updated: June 24, 2026

1. Processing Time
Orders are typically processed within 1–3 business days of payment confirmation.

2. Shipping Times
We offer free shipping on all orders within the United States. Delivery typically takes 2–5 business days once your order has shipped, depending on your location and the carrier.

3. Shipping Charges
All orders ship free of charge — no shipping fees are added at checkout.

4. Order Tracking
You will receive a confirmation email with tracking information once your order has shipped.

5. Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to carrier issues, weather, or other circumstances beyond our control. We appreciate your patience in these situations.

6. Lost or Stolen Packages
Xilora is not responsible for packages lost or stolen after being marked as delivered by the carrier. If this happens, please contact the shipping carrier directly, and reach out to us for assistance.

7. Contact Us
Xilora
Email: support@xilora.shop
Address: 2202 Bluebonnet Dr, Round Rock, TX 78664, United States